Dignity Access Article on Ethical Selling Featured in Current Issue of Case Management Magazine

Joanna Sale from Dignity Access has written an article in the current issue of Case Management Magazine that explores the ethics of suppliers who are selling to vulnerable people or those in crisis with an obvious focus on the healthcare market.

This is increasingly an issue when most companies, even quite small ones, are becoming progressively automated and data-driven, with less of a human interface.

At such times, it requires an elevated standard of ethical behaviour as, whatever the circumstances, people experiencing trauma in their lives may have reduced confidence, heightened emotional distress or cognitive overload (or limitation) – all of which can lead to reduced decision-making capability.

At its core, the issue centres on the responsible use of influence: whether a seller uses their expertise to help the buyer come to an informed choice or exploits vulnerability to secure a transaction.

Catch up on your issue of Case Management Magazine or read the article HERE.